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Screenshots

View a series of screenshots on SupportCalls System in actions. 

The screenshots are arranged in thumbnails. To preview an enlarged image in a new window, click at the thumbnail. You can also find the link for more detail information on that particular screenshot.

 

Microsoft Outlook
Microsoft Outlook explorer view of the SupportCalls 'Ongoing Cases' folder
 

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Microsoft Outlook view of the SupportCalls support request form
 

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Microsoft Outlook explorer view of the SupportCalls 'Knowledege base' folder
 

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Microsoft Outlook view of the SupportCalls 'Knowledege base' form
 

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SupportCalls system integration with your Outlook contacts
 

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SupportCalls administrative settings
SupportCalls Personal settings
 

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SupportCalls Access Control settings
 

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SupportCalls Assets list
 

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SupportCalls Technicians list
 

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SupportCalls Problems list
 

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SupportCalls Callers list
 

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SupportCalls Templates manager
 

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SupportCalls Notification Options
 

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SupportCalls Predefined Answers
 

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SupportCalls Custom Fields
 

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SupportCalls Mobile Messaging
 

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SupportCalls Automation Options
 

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SupportCalls Advanced Options
 

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SupportCalls Web Access
 

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SupportCalls Service Level Agreement (SLA)
 

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SupportCalls productivity tools
SupportCalls search dialog
 

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Statistics - OLAP Grid
 

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Statistics - OLAP Chart
 

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Summary Reports
 

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Export cases to database
 

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Archive cases to a PST
 

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Technician Web Access (TWA)
Login to Technician Web Access
 

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Member page (default) of Technician Web Access
 

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My Cases page - listing of all support cases assigned to the current technician
 

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Search/Query page - list support cases based on a keyword or a selected caller or case number.
 

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Load an existing case in the support request web-form and work on it (save, close, delete or re-open)
 

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Log a new support request using a web form
 

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Customer Web Service (CWS)
Home page of the Customer Web Service (CWS) site
 

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Log a new support request using a web form
 

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Check the status and other details of a support case
 

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Browse or search through the knowledge base articles for a relevant resolution to a problem
 

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Caller Web Access (CWA)
Login form to the Caller Web Access (CWA) site - only applicable for existing callers
 

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My Cases page - listing of all support requests (both ongoing and resolved) made by the current caller
 

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Load a support case in a web-form and escalate, withdraw or re-open the case
 

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SupportCalls - Recent articles
bullet KB 1001: Benefits of using a helpdesk within Microsoft® Outlook® connected to Exchange
bullet KB 1002: Understand how SupportCalls system helps in the organization's CRM needs
bullet KB 1003: Service level agreements (SLA) and escalations in SupportCalls system
bullet KB 1004: Helpdesk best practice - Automating support case generation from incoming e-mail
bullet KB 1005: Understand how SupportCalls System supports SMS using HTTP gateway or Skype
bullet KB 1006: Understand how SupportCalls system  supports making calls using attached phones or Skype
bullet KB 1007: Automatically add due date appointment and task in the concerned technician's mailbox
bullet KB 1008: Automatic assignment of appropriate technicians to newly created support cases
bullet KB 1009: Asset inventory tracking and management in SupportCalls system
bullet KB 1010: Enable existing callers to track their support requests online

more articles

 
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