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Versions & Revisions

Listing of all minor/major updates and revisions made on SupportCalls System. Click the link of the particular revision to see detail notes.

Team Edition

Version: 4.0 | Released: 3rd August 2010  (Read release note)

 

Setup details
bullet SupportCallsManagerSetup.exe - 4.0.0.6470  
bullet SupportCallsClientSetup.exe - 4.0.0.6470  
 
SupportCalls Client specific files
bullet SupportCallsClient.dll - 4.0.0.6805
bullet SupportCase.ofs
bullet SupportCase.xml

 

SupportCalls Managerial specific files
bullet SupportCallsManager.dll - 4.0.0.6831
bullet SupportCallsProcess.exe - 4.0.0.277
bullet OLAPSenseLite.exe - 4.0.2.122
bullet

ConfigureServerPST.exe - 4.0.0.329

bullet

TechnicianWebAccess.zip
-Confirmation.aspx
-default.aspx
-fileuploader.aspx
-footer.ascx
-header.ascx
-loadcase.aspx
-loademail.aspx
-login.aspx
-mycases.aspx
-newcase.aspx
-othercases.aspx
-timeout.ascx
-uploader.js
-web.config
-bin/SupportCallsTWA.dll - 3.0.0.31
-bin/WYSIWYGEditor.dll -3.0.0.0
-scripts/
-images/

bullet

CustomerWebService.zip
-CaseStatus.aspx
-Confirmation.aspx
-default.aspx
-fileuploader.aspx
-footerMyArea.ascx
-headerMyArea.ascx
-header.ascx
-KB.aspx
-loadmycase.aspx
-loadmyemail.aspx
-login.aspx
-MyCases.aspx
-newCase.aspx
-showKB.aspx
-SupportRequest.aspx
-timeout.aspx
-uploader.js
-web.config
-bin/SupportCallsCWS.dll - 3.3.0.56
-bin/WYSIWYGEditor.dll - 3.0.0.0
-scripts/
-images/
 

bullet

SupportCalls Outlook stores and forms
AMTKnowledgeBase.fdm (backup form for KB folder)
AMTSupportCase.fdm (backup form for Ongoing Cases folder)
AMTSupportCase.Closed.fdm (backup form for Resolved Cases folder)
SupportCallsPST.pst (data store that contains all the SupportCalls folders, views and forms)
These files are installed under AppData folder of the current user.
For example on Windows Vista:
C:\Users\<username>\AppData\Roaming\AssistMyTeam\SupportCalls System
On Windows XP:
C:\Documents and Settings\<username>\Application Data\AssistMyTeam\SupportCalls System

 

Common Libraries/Assemblies:

bullet AMTFPSPRO70.dll - 7.0.0.43
bullet AMTLib.dll - 4.7
bullet AMTWedit.dll - 1.1.0.14
bullet RadarSoft.Common.dll - 2.10.1.34213
bullet RadarSoft.CommonChart.dll - 2.10.1.34213
bullet RadarSoft.WinForms.Desktop.dll - 2.10.1.34213
bullet RadarSoft.WinForms.dll - 2.10.1.34213
bullet RadarSoft.WinForms.Grid.dll - 2.10.1.34213
bullet RadarSoft.WinForms.GridChart.dll - 2.10.1.34213

 

 

Previous revisions:
bullet version - 3.6 | Released - 20th May 2010 (release notes)
bullet version - 3.5 | Released - 24th March 2010 (release notes)
bullet version - 3.4 | Released - 17th February 2010 (release notes)
bullet version - 3.3 | Released - 3rd October 2009 (release notes)
bullet Version - 3.1 | Released - 3rd August 2009 (release notes)
bullet Version - 3.0 | Released - 30th June 2009 (release notes)
bullet Version - 2.6 | Released - 4th May 2009 (release notes)
bullet Version - 2.5 | Released - 5th April 2009 (release notes)
bullet First commercial release 2.4 | Released: 15th Feb 2009
bullet Beta release 2.3 | Released: 5th Jan 2009
bullet Beta release 2.2 | Released: N/A
bullet Beta release 2.0 | Released: N/A

 

 

 

Personal Edition

Version: 4.2 | Released: 1st August 2010

 

Setup details
bullet SupportCallsPersonalSetup.exe - 4.2.0.6494
 
SupportCalls specific files
bullet SupportCallsPersonal.dll - 4.2.0.177
bullet SupportCallsPersonalProcess.exe - 4.2.0.181
bullet SupportCallsPersonalHelp.pdf
bullet OLAPSenseLite.exe - 4.0.2.122
bullet ConfigureServerPST.exe - 4.2.0.335
bullet SupportCase.ofs
bullet SupportCase.xml
bullet CustomerWebService.zip
-CaseStatus.aspx
-Confirmation.aspx
-default.aspx
-fileuploader.aspx
-footerMyArea.ascx
-headerMyArea.ascx
-header.ascx
-KB.aspx
-loadmycase.aspx
-loadmyemail.aspx
-login.aspx
-MyCases.aspx
-newCase.aspx
-showKB.aspx
-SupportRequest.aspx
-timeout.aspx
-uploader.js
-web.config
-bin/SupportCallsCWS.dll - 3.3.0.56
-bin/WYSIWYGEditor.dll - 3.0.0.0
-scripts/
-images/

 

bullet

SupportCalls Outlook stores and forms
AMTKnowledgeBasePersonal.fdm (backup form for KB folder)
AMTSupportCasePersonal.fdm (backup form for Ongoing Cases folder)
AMTSupportCasePersonal.Closed.fdm (backup form for Resolved Cases folder)
SupportCallsPersonalPST.pst (data store that contains all the SupportCalls folders, views and forms)
These files are installed under AppData folder of the current user.
For example on Windows Vista\Windows 7:
C:\Users\<username>\AppData\Roaming\AssistMyTeam\SupportCalls System
On Windows XP:
C:\Documents and Settings\<username>\Application Data\AssistMyTeam\SupportCalls System
 

bullet

Libraries/Assemblies:

bullet AMTFPSPRO70.dll - 7.0.0.43
bullet AMTLib.dll - 4.7
bullet AMTWedit.dll - 1.1.0.14
bullet RadarSoft.Common.dll - 2.10.1.34213
bullet RadarSoft.CommonChart.dll - 2.10.1.34213
bullet RadarSoft.WinForms.Desktop.dll - 2.10.1.34213
bullet RadarSoft.WinForms.dll - 2.10.1.34213
bullet RadarSoft.WinForms.Grid.dll - 2.10.1.34213
bullet RadarSoft.WinForms.GridChart.dll - 2.10.1.34213

 

 
 
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