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Versions & Revisions

Listing of all minor/major updates and revisions made on SupportCalls System. Click the link of the particular revision to see detail notes.

 

Version: 3.4 | Released: 17th February 2010
(Read release note)

 

Setup details
bullet SupportCallsSetup.exe - 3.4.0.6426
(for both Standard and Professional editions)

 

Client specific files
bullet SupportCalls.dll - 3.4.0.6440
bullet SupportCallsProcess.exe - 3.4.0.244
bullet OLAPSenseLite.exe - 3.0.1.158
bullet SupportCase.ofs

 

Libraries/Assemblies:

bullet AMTFPSPRO70.dll - 7.0.0.43
bullet AMTLib.dll - 4.7
bullet RadarSoft.Common.dll - 2.10.0.22347
bullet RadarSoft.CommonChart.dll - 2.10.0.22347
bullet RadarSoft.WinForms.Desktop.dll - 2.10.0.22347
bullet RadarSoft.WinForms.dll - 2.10.0.22347
bullet RadarSoft.WinForms.Grid.dll - 2.10.0.22347
bullet RadarSoft.WinForms.GridChart.dll - 2.10.0.22347
 
Managerial specific files
bullet

ConfigureServerPST.exe - 3.1.0.316

bullet

TechnicianWebAccess.zip
-Confirmation.aspx
-default.aspx
-fileuploader.aspx
-footer.ascx
-header.ascx
-loadcase.aspx
-loademail.aspx
-login.aspx
-mycases.aspx
-newcase.aspx
-othercases.aspx
-timeout.ascx
-uploader.js
-web.config
-bin/SupportCallsTWA.dll - 3.0.0.31
-bin/WYSIWYGEditor.dll -3.0.0.0
-scripts/
-images/

bullet

CustomerWebService.zip
-CaseStatus.aspx
-Confirmation.aspx
-default.aspx
-fileuploader.aspx
-footerMyArea.ascx
-headerMyArea.ascx
-header.ascx
-KB.aspx
-loadmycase.aspx
-loadmyemail.aspx
-login.aspx
-MyCases.aspx
-newCase.aspx
-showKB.aspx
-SupportRequest.aspx
-timeout.aspx
-uploader.js
-web.config
-bin/SupportCallsCWS.dll - 3.3.0.56
-bin/WYSIWYGEditor.dll - 3.0.0.0
-scripts/
-images/
 

bullet

SupportCalls Outlook stores and forms
AMTKnowledgeBase.fdm (backup form for KB folder)
AMTSupportCase.fdm (backup form for Ongoing Cases folder)
AMTSupportCase.Closed.fdm (backup form for Resolved Cases folder)
SupportCallsPST.pst (data store that contains all the SupportCalls folders, views and forms)
These files are installed under AppData folder of the current user.
For example on Windows Vista:
C:\Users\<username>\AppData\Roaming\AssistMyTeam\SupportCalls System
On Windows XP:
C:\Documents and Settings\<username>\Application Data\AssistMyTeam\SupportCalls System

 

Previous revisions:
bullet version - 3.3 | Released - 3rd October 2009 (release notes)
bullet Version - 3.1 | Released - 3rd August 2009 (release notes)
bullet Version - 3.0 | Released - 30th June 2009 (release notes)
bullet Version - 2.6 | Released - 4th May 2009 (release notes)
bullet Version - 2.5 | Released - 5th April 2009 (release notes)
bullet First commercial release 2.4 | Released: 15th Feb 2009
bullet Beta release 2.3 | Released: 5th Jan 2009
bullet Beta release 2.2 | Released: N/A
bullet Beta release 2.0 | Released: N/A
   
 
 
 
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