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Versions & Revisions

Listing of all minor/major updates and revisions made on Team Helpdesk System. Click the link of the particular revision to see detail notes.
 

Version: 4.1  Release Date: 20th February 2012

 

Setup details
bullet TeamHelpdeskManagerSPSetup.exe - 4.1.0.7119
bullet TeamHelpdeskClientSPSetup.exe - 4.1.0.7119
 
Team Helpdesk Client specific files
bullet TeamHelpdeskClientSP.dll - 4.0.0.7326
bullet SupportCase.ofs
bullet SupportCase.xml

 

Team Helpdesk Managerial specific files
bullet TeamHelpdeskManagerSP.dll - 4.0.0.7185
bullet TeamHelpdeskProcessSP.exe - 4.0.0.423
bullet TeamHelpdeskMappingSP.exe - 4.0.6.129
bullet OLAPSenseLite.exe - 2.0.5.127
bullet

ConfigureServerPST.exe - 2.1.0.344

bullet

TechnicianWebAccess.zip
-Confirmation.aspx
-default.aspx
-fileuploader.aspx
-footer.ascx
-header.ascx
-loadcase.aspx
-loademail.aspx
-login.aspx
-mycases.aspx
-newcase.aspx
-othercases.aspx
-timeout.ascx
-uploader.js
-web.config
-bin/App_Web_XXXXX.dll
-bin/WYSIWYGEditor.dll -5.0.0.0
-scripts/
-images/

bullet

CustomerWebService.zip
-CaseStatus.aspx
-Confirmation.aspx
-default.aspx
-fileuploader.aspx
-footerMyArea.ascx
-headerMyArea.ascx
-header.ascx
-KB.aspx
-loadmycase.aspx
-loadmyemail.aspx
-login.aspx
-MyCases.aspx
-newCase.aspx
-showKB.aspx
-SupportRequest.aspx
-timeout.aspx
-uploader.js
-web.config
-bin/App_Web_XXXXX.dll
-bin/App_Web_XXXXX.dll
-bin/WYSIWYGEditor.dll - 5.0.0.0
-scripts/
-images/
 

bullet

Team Helpdesk Outlook stores and forms
AMTKnowledgeBaseSP.fdm (backup form for KB folder)
AMTSupportCaseSP.fdm (backup form for Ongoing Cases folder)
AMTSupportCaseSP.Closed.fdm (backup form for Resolved Cases folder)
TeamHelpdeskSP.pst (data store that contains all the Team Helpdesk folders, views and forms)
These files are installed under AppData folder of the current user.
For example on Windows Vista:
C:\Users\<username>\AppData\Roaming\AssistMyTeam\Team Helpdesk Backup
On Windows XP:
C:\Documents and Settings\<username>\Application Data\AssistMyTeam\Team Helpdesk Backup

 

Common Libraries/Assemblies:

bullet TeamHelpdeskUploadSP.exe - 4.0.6.129
bullet TeamHelpdeskSPCommon.dll - 4.0.6.129
bullet AMTFPSPRO70.dll - 7.0.0.43
bullet AMTLib.dll - 4.7
bullet AMTWedit.dll - 1.1.0.14
bullet AMTWebEditNET.dll
bullet AssistMyTeam.o365.Lib.dll - 2.0.1.121
bullet Interop.Redemption.dll
bullet AxInterop.FPUSpreadADO.dll
bullet Interop.FPUSpreadADO.dll
bullet RadarSoft.Common.dll - 2.40.0.0
bullet RadarSoft.CommonChart.dll - 2.40.0.0
bullet RadarSoft.WinForms.Desktop.dll - 2.40.0.0
bullet RadarSoft.WinForms.dll - 2.40.0.0
bullet RadarSoft.WinForms.Grid.dll - 2.40.0.0
bullet RadarSoft.WinForms.GridChart.dll - 2.40.0.0

 

 

Previous revisions:
bullet Version: 4.0  Released: 22nd October 2011 (Release Note)
bullet Version: 2.4  Released: 11th July 2011 (Release Note)
bullet Version: 2.2 | Released: 29th April 2011
bullet Version: 2.1 | Released: 7th April 2011
bullet Beta release 1.0 | Released: N/A

 

 
 
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