The questions found here have all been asked quite recently. We are still taking questions and providing personal replies, but before you asked use one or two, we request you to scan through the existing FAQs.

The FAQs list are divided into simple categories. If you don't find your question in one, please try the others before submitting your question to us directly.

Requirements

What versions of Microsoft Outlook work with TeamKB? Microsoft Outlook 2003 with SP2 (or higher) or Microsoft Outlook 2007. Outlook Express is not supported.   I have only installed the client portion of TeamKB system. Can I install the optional server pack later on? Yes, you can. Just goto "Add/Remove Programs" in the case of Windows XP or "Programs and features" under Windows Vista, select the entry "TeamKB for Outlook" and then click 'Change' to pull up the TeamKB maintenance wizard. Select the option to install other features, and check the option 'Server pack" and click 'Next'. To use the web access portal, which version of ASP do I need to enable in the IIS Manager? TeamKB web access portals require ASP.NET 2.0 or higher enabled in the IIS Manager. Moreover, ASP.NET AJAX version 1.0 also needs to be installed on the server system.

Installation

What is the difference between the Managerial and Client installs? Managerial install - If you are an administrator/manager and have not configured an Exchange public folder or mailbox yet to be used with TeamKB, you should also install the optional 'Server pack'. This install should be performed only once. Simple client install - If you are just a author/staff and want to access the knowledge base articles (the settings for which are already configured by your manager in a public folder or mailbox), you should accept the default installation option (that is, the 'Server pack' should be left unchecked). The main portion of the client tools is a simple Outlook add-in Do we need to uninstall TeamKB system again when upgrading my Office 2003 to Office 2007 and then re-install again? That is incorrect! There will be a seamless migration of all available add-ins in Outlook 2007 also when upgrading from Outlook 2003. So no need to uninstall/reinstall TeamKB system.   After installation, can I rename the folder name of the TeamKB root and subfolders? Yes, absolutely! You can rename it later on via Outlook (after installation, that is). For that fact, you can even rename any of the subfolder as well ('Pending Articles' or 'Published Articles') and TeamKB simply  works. All we ask for you and other users is NOT to remove/modify the XML content of the folder description field of each subfolder (as they are crucial for TeamKB functionality). .