Replying a knowledgebase article to an email

Suppose, an end-user send a support email regarding an issue that your support team are already aware of. Typically, you will try to compose the solution or would try to navigate to your existing document libraries, search through the document, and then copy the contents and paste over the reply email. This not only waste time and efforts, but also destroys the formatting of the article and if there were any attachments or embedded images, they most probably won't make through the email.

With TeamKB, what all the support staff has to do, is to just click the 'reply with a KB' button available in the Outlook toolbar.

That would prompt you with a dialog box, that has all the knowledge base articles arranged in category/type hierarchy tree. It would then allow you to search/select a relevant knowledge base article and then either, insert the content (along with the attachments and embedded images) directly into the reply email, or, even better, insert the select article as a PDF/XPS/DOC document attachment to the email.

If you select the 'Inline HTML' option, reply email with the embedded knowledge base article would like this:

If you select other document format, such as PDF, the selected knowledge base article will be automatically converted to PDF, and it would be attached to the reply email, just like below: