Step 1: Setting up an IIS web folder as virtual directory (or a website)

The first step in setting up the Customer Web Service (CWS) site requires creating a new website or virtual directory under your IIS server. In this document, we discuss the configuration of a virtual directory of an existing website, such as your default website under IIS. Under your windows server system, goto Start >Control Panel > Administrative Tools > Internet Information Services (IIS) Manager.

Select your existing website in your IIS manager tree and right-click to choose New submenu and then 'Virtual Directory...'.

 

You will be prompted with the 'Virtual Directory Creation Wizard' that will guide you to create a new virtual directory on your existing website.

Click Next and type the alias for the virtual directory, say, KB as shown in the image below.

Click Next and specify the physical folder on the local server to map to this alias. In this case, the physical folder on the server is D:\Inetpub\wwwwroot\KB. The image below shows that.

Click Next and specify permissions for this Virtual Directory as shown in the image below.

Click Next and finish the virtual directory creation wizard. The images below displays the result. You can see the new virtual directory, KB, with a gear symbol in the IIS wizard.