Step 2: Set appropriate network permission to the shared folder

 The just created 'KB' IIS virtual directory or website now needs to be set as a shared network folder for all the KB authors that uses TeamKB for Outlook. This is required so that when new KB articles are published or existing ones are changed in the TeamKB Outlook folder, they can be made available to the TeamKB website at the same time, and that too, automatically. Due to this, all KB authors working in TeamKB for Outlook will need to have full control over the 'KB' network folder.

In step 1, we have created a physical folder 'KB' under the default root folder eg. D:\Inetpub\wwwroot\.  Right-Click the folder (eg. KB) and select 'Sharing and Security...' to invoke the properties dialog as shown below.

We need to grant full control to this folder (eg. D:\Inetpub\wwwroot) in both Sharing and Security tabs. Let us start with the first one. Click the Sharing tab and select the option 'Share this folder'. This will enable the intrinsic fields such as 'share name' comment, permission etc.

- This option shares the webfolder 'KB' on the local network.

- Click this button to specify permissions over the webfolder.

Once you are in the permissions dialog, you will see that by default, any users on the local network have read permission over the shared folder. For our needs, we need to allow all helpdesk users to save/update files under this folder. So, either you can add individual user or a group (if you have it defined).

In our example, we have defined a group 'ServiceDesk' comprising of all helpdesk users so that setting permission for all users can be done in a single click. Check the option 'Full Control' to allow all TeamKB users in the support team to save/update 'TeamKB website' specific metadata XML files.

 

Likewise, add the same helpdesk group (eg. ServiceDesk) under the Security tab and grant 'Full Control' access.

The shared folder would now appear with a hand icon on folder icon to signify a shared resource over the network.