Web Access

The knowledge base articles in the TeamKB folder (in Exchange) can be published to your website so that end-users and customers experiencing technical challenges can self-service the answer to their problem by accessing the web-based knowledge base. End-users may click through the tiered problem categories and types to find the self-service answers they are looking for. Self-Service articles may also be searched via keywords.

	Primary category dropdown that lists all available problem areas.
	Secondary sub-category drop down that is defined for each primary category.
	Search for relevant knowledge base articles via keywords.
	The knowledge base articles listing in a tree that matches the specified category/sub-category or the searched keywords. Each article link can be clicked to load the corresponding knowledge base.

More...

	Requirements?
	Setups and Configurations
	Auto-update of Web KB articles