What is TeamKB?

TeamKB for Outlook is an enterprise-grade knowledge base, allowing you and your team to share information, reduce customer support, improve staff productivity and eliminate time wasted searching for information across disparate systems such as shared folders and paper documents, all inside Outlook.

As your support team all use Microsoft Outlook, every day, all the time, to attend to emails from end-users, Outlook needs to do more then just acting as a simple email-client! TeamKB extends your Outlook to provide better interaction between you and your knowledge base, transforming it into an information-based, interaction-driven and easy to use collaboration tool. With such functionalities in Outlook, your team can document best practices and solutions to common problems and reply to time-consuming and repeated queries from your users in a click, thereby, reducing service response time, enabling effective collaboration and overall productivity for your team.