Improved customer support
By having a repository of knowledge, your team can more quickly respond to customer questions and issues. By providing consistent answers to questions and issues, your customer is always assured of the right answer and consistent communications.
 

Reduced costs
As TeamKB leverages your existing Exchange and Outlook resources, there is no extra hardware/software cost that you will have to incur in implementing an enterprise-wide knowledge base for your team. As your team members are already familiar with Outlook, there is no requirement for any elaborate training, further lowering the cost. As you have network and Exchange administrators in place, you don't require dedicated personnel for maintenance. And the bigger advantage, in long-term, is the reduced number of inbound customer support questions, which will reduce the amount of time it takes to respond to support issues. This can reduce the number of support engineers needed, thereby reducing costs to your support desk at the long run.
 

Extending the Knowledge Base to your Customers
To maximize the use of your knowledge base, TeamKB knowledge base articles can be published to your company website (hosted under IIS) to allow your customers to search your knowledge base before calling in with questions. This can eliminate unnecessary phone calls and allows your clients to quickly get answers to questions. When any of the existing knowledge base articles are changed, or new ones added, TeamKB can be set to automatically update the website such that the changes or the new articles are updated/published at the same time, thus keeping the information in both the servers - Exchange and the IIS, current and synchronized, on demand.
 

Utilizes Existing IT skills with minimal need for re-training
As TeamKB is based within the familiar Microsoft Outlook interface, it is easier to learn, ensuring a higher adoption rate and easier integration into your support structure. It also allows your staff members to quickly adapt and start using the system immediately with little or no training requirement.
 

Flexible Workflow Rules
In certain cases, knowledge base articles that have been added or changed require multiple people in various departments to approve the new or changed article. The TeamKB provides a flexible method for automating and keeping track of these approval tasks. By creating workflow rules on a per-category/type basis, content editors can receive email notifications when an article is added and/or changed. Approval/disapproval emails can be sent automatically to content authors/contributors informing them on the status of their knowledge item. The benefit is improved quality and sharing of knowledge base articles.
 

Create custom variables and assign them to articles as required
Custom fields are user-defined variables that can be assigned to articles. Custom fields can be searched and provide additional depth and filter options to articles in your knowledge base. Many times, articles require more than simply content. Using custom fields, you can totally customize TeamKB to your organizations specific needs and provides an additional level of filtration to users of your knowledge base.
 

Fast, Accurate Search Results
Search through thousands of articles using powerful full-text search capabilities. All searches in your knowledge base run on Outlook's full-text search capability, which provides extremely fast and incredibly accurate search results. Each article in a search result is ranked based on its relevance, and results are sortable based on ID, title, author, contributor, editor and date. TeamKB scales extremely well. More experienced users will find TeamKB's advanced search options appealing. You can restrict searches based on values of drop-down fields such as problem category-type, custom fields, author, editor, created and modified dates.
 

Complete control over user access
You have precise control over how users interact with your knowledge base, depending on the Exchange folder rights they have. It's easy to switch a users permissions - simply change the exchange folder permission for that user or group.
 

Fast reply to emails
Embed knowledge base article as PDF, XPS, DOC or MHT documents in email reply with just a click of a button.