Why do you need a knowledge base?
You and your team frequently find yourself solving the same issue over and
over. Your end-users send you emails on similar issues repeatedly. You wish you
could share your knowledge with team members so that everyone has the same
understanding and are communicating the same message when asked about specific
issues! Yes, a knowledge management system is what you need, where all the best
practices of your businesses, operations and assets are documented, and are
accessible at the enterprise level to all members of your team.
Other factors that demand for a knowledge
management system for your organization:
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Rising
rate of innovation and increasing competition in marketplaces |
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To replace
informal knowledge with format methods, especially, when the
organization is under-staffed |
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Competitive
pressures reduce the size of workers that holds valuable business
knowledge. |
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To help new
workers to experience and acquire knowledge in the shortest time.
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Early
retirements and increasing mobility of the work force lead to loss of
knowledge. |
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Need to
manage increasing complexity as business operations become
globalized. |
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Changes in
strategic direction may result in the loss of knowledge in a specific
area. |
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Retaining
knowledge when employees leave or change positions
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As most of our work is information based, it is
imperative that organizations maintains a structured library of information and
solutions, such that, the knowledge system provides access to right information,
at the right time, to the right workers in need. In brief, knowledge and
information have become the medium in which business problems occur. As a
result, managing knowledge represents the primary opportunity for achieving
substantial savings, significant improvements in human performance,
and competitive advantage.
More...