TeamKB Folders - Pending Articles

The 'Pending Articles' folder stores those articles that are submitted by staffs/authors with no TeamKB admin-access. When such articles are posted, TeamKB automatically assigns an editor, who is responsible for that selected problem category/type of the article. As the concerned editor is notified, the article is reviewed and edited if required in this folder. An Outlook toolbar housed various drop downs options and buttons related to these folder items. A custom form (message class 'IPM.Post.AMTTeamKB.Pending') is embedded to this folder and by default, any posting to this folder would use the custom form. This folder also comes with TeamKB specific Outlook views numbering to around 8 or more.

	Create a new empty knowledgebase article.
	This button will only be visible if you have admin-access. With this button, you can approve any pending articles. If successful, the articles would be assigned a unique KB number and moved to 'Published Articles' folder. If automatic notification is enabled, it would be sent out to the author/all staffs.
	This button will only be visible if you have admin-access. With this button, you can reject any pending articles. If successful, the articles would be removed from this folder and deleted. If automatic notification is enabled, it would be sent out to the author.
	The 'Pending Articles' specific Outlook views are the primary interface with which editors will scan through for relevant articles in this folder. The drop down menu lists all the available views for this particular folder. Each view is organized to group and filter KB articles to make a particular feature of your information obvious at first glance.
	The folder view listing all pending KB articles, grouped and sorted as per the current selected view (eg. Author). Each group also shows the number of items it holds as well as number of items that are unread. Selecting anyone of the case item displays the article description in the Outlook preview pane.
	The Outlook preview pane displaying the problem description of the selected KB article.