TeamKB Folders - Published Articles

This is the most prominent folder where most of your team members will be working the most! As the name implies, this folder stores all the published articles and, most probably would be most visited and used TeamKB folder. Any new article, either created manually or generated from out of an email would be finally published here, waiting to be attended to by the used and served at the right time. An Outlook toolbar housed various drop downs options and buttons related to these folder items. A custom form (message class 'IPM.Post.AMTTeamKB.Published') is embedded to this folder and by default, any posting to this folder would use the custom form. This folder also comes with TeamKB specific Outlook views numbering to around 10 or more.

	Create a new empty KB article.
	Forward the selected article to a contact
	Search the 'Published Articles' folder with keywords. The searched result is effectively applied to the Outlook folder view (by means of Outlook filtering) which would result in only displaying those articles that meet the searched criteria. Click the 'Clear' button to clear the search in the folder view (and revert back to the selected view effectively). Learn more >>
	Show/toggle the advanced search options - Apart from the free text search by keywords, TeamKB also implements an advanced search and reporting options with an array of filters available to extract only the required support cases quickly within the folder view itself. Learn more >>
	The 'Published Articles' specific Outlook views are the primary interface with which most staffs will scan through for relevant articles in this folder. The drop down menu lists all the available views for this particular folder. Each view is organized to group and filter KB artilces to make a particular feature of your information obvious at first glance. Learn more >>
	Export the selected article to a document file. Supported formats are PDF, XPS, DOC, MHT and HTML
	The folder view listing all published KB articles, grouped and sorted as per the current selected view (eg. Problems). Each group also shows the number of items it holds as well as number of items that are unread. Selecting anyone of the case item displays the article description in the Outlook preview pane.
	The Outlook preview pane displaying the problem description of the selected KB article.