Email Templates

TeamKB uses various templates for sending out automatic notifications and reminders to authors and editors, for print as well as for creating a new article. Automated emails are sent out directly when a relevant event occurs and the whole exercise is transparent to the users.



The followings are the available templates:

Template   Purpose
New Article - HTML template used in the creating a new KB article
Print - HTML template used when printing the KB article item in Outlook
Email Editor on Article Submission - HTML template used in the automated email to the concerned editor when a non-admin author submits a new article
Email Authors on Article Publication - HTML template used in the automated email to all the users (authors) informing about the publication of a new article
Email Author on Article Approval - HTML template used in the automated email to the author to notify about approval on their submitted article
Email Author on Article Rejection - HTML template used in the automated email to the author to notify about rejection on their submitted article
Email Editor on Article Modification - HTML template used in the automated email to the concerned editor when a published article is being modified

 

A list of all placeholder variables available for inserting into a particular template. In runtime (that is, when the actual email is generated from the template), the enclosed variables will be substituted by their corresponding values. The followings list all the supported variables:

Variable   Purpose
TKB_BODY   Description body field of the KB article
TKB_NUMBER - KB Number of the generated KB article
TKB_SUBJECT - Subject (or question) of the KB article
TKB_AUTHOR - The staff that submitted the KB article
TKB_KBLINK - The link (Outlook code) click which would launch/open the particular KB article
TKB_CREATEDDATE - Date and time the KB article was created/submitted
TKB_PROBLEMCATEGORY - Problem category to which the KB article belongs to
TKB_PROBLEMTYPE - Problem type to which the KB article is related with
TKB_CONTRIBUTORS - Users/authors who contributed (made changes) to an existing KB article
TKB_EDITOR - The user/author who has been assigned to a problem type such that he/she reviews articles submitted by non-admin authors
TKB_USER - The current user who is using TeamKB system
TKB_NOW - Current date/time

Subject of the active template. It is also customizable and can take placeholder variables.
 

A WYSIWYG HTML editor with which you can customize the contents, apply HTML formatting as well as insert the placeholder variables. The look and feel as well as the buttons and functionalities are similar to Microsoft FrontPage authoring tool.


The actual template in its raw state.