Administrative Settings

The Team administrative settings include list managers to customize the contents of all drop-down boxes on the KB form, custom fields, article, email and print templates as well as web access configurations etc. These settings can only be reach via the SupportCalls menu. Authors/users without admin-access, will not be able to see nor work on the settings.

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bullet Access Control - Grant permission to access TeamKB settings.
bullet Authors List - Add authors who will use TeamKB, and set Admin-Access permission.
bullet Problems List -Define problem categories and types under which all KB articles will be tagged with
bullet Print/Email Templates - Customize the notification HTML templates with a WYSIWYG editor
bullet Notification Options - Configure which automatic email notifications to enable
bullet Custom Fields - Configure custom fields to include your organization specific information
bullet Web Access - Configure and deploy a web version of TeamKB articles