Outlook Knowledge base form

It is very easy to use the knowledge base in Outlook. A Question and Answer format is used to intuitively display Knowledge Base Articles. Each Article may have any number of file attachments associated, rich-text elements, and hyperlinks to other web pages. All articles are tagged with a related problem category and problem type, so it is easy to find a particular resolution at time of needs.

	The unique number that was allotted to the article when it was published.
	Displays the date and time the knowledge base item was created (Non-editable field)
	Displays the date and time the knowledge base item was last modified (Non-editable field)
	Displays the name of the author who submitted/created this knowledge base article (Non-editable field)
	Shows the origin of the knowledge base article (Can be none, email, appointment, task)
	The status of the current article (can be either Published or Pending)
	Drop down list of all available problem categories defined in TeamKB problems list. You can select a value from the list to mark the category to which the current knowledge base item belongs to. (Editable field)
	Drop down list of all available problem types (sub-categories) of the selected problem category. When you select from the problem category drop down, another tier of problem type lists will be loaded in the type drop-down control. These nested tiers of categories/types are complete customizable to your organization's business model and act as somewhat of a guiding decision tree when you search for a particular knowledge base item in the folder. (Editable field)
	The staff responsible for this reviewing/maintaining the current knowledge base article in TeamKB.
	Displays all the users who had contributed/made changes to the knowledge base article.
	Allows you to set a priority value for the KB article. The possible values are the same as available in Outlook eg. Normal, High, Low.
	Displays the overall completeness of the KB article in percentage.
	The subject (or a question or a summary) of the current knowledge base article (Editable field)
	Click this button to edit/revise the description content of the knowledge base. By default, once a knowledge base article is created, subsequent accessing displays the KB in read-only mode.
	Print the current KB article. It uses the print HTML template.
	Allows you to export the current KB article to a popular document format such as Adobe Portable (PDF), Microsoft Paper Specification (XPS), Microsoft Word (DOC), Single page HTML (MHT) or filtered HTML.
	Click this button to forward the current knowledge base item (including attachments) to an contact.
	Click this button to save any changes made to the current knowledge base and close the inspector window.
	The description field of knowledge base item. It may have any number of file attachments, HTML formatting, and hyperlinks to other web pages etc. You can use the default Outlook formatting options (such as bold, font, fore color etc.) on this field.
	The notes section enables the authors/editors to add private notes to the article item for internal use. When a new note is added to the article, it is appended on top of the the existing notes. Added note snippet is tagged with the name of the author/editor and the date/time it was added.
	You can use the 6 custom fields available in the KB form to feed additional information on the article. The titles of these fields can be edited to get the proper meaningful label that signifies the information the fields store. The first four (4) fields take a line of text as data, whereas the last two (2) fields take a drop-down list from which a value can be selected. Optionally, the fields can be made mandatory, so without that filled, the article cannot be submitted/published. If a field is marked mandatory, it would appear red in color when viewed in the KB form.