Creating a knowledge base article

An empty knowledge base can be created from any TeamKB outlook toolbar shown in every Outlook folder, or even easier, from the TeamKB menu.

A knowledge base can also be generated from an existing Outlook item such as email, task or appointment. Generated knowledge base item will then inherits the email body (and its format) as well as any number of attachments. Authors can then tag with a problem category and one of the type available for that selected category.