Welcome to TeamKB for Outlook
Introduction
Why do you need a KB?
What is TeamKB?
How does it work?
Major Features
Benefits
Requirements
Installations
Client Installation with server pack
Simple Client Install
TeamKB Outlook folders
Pending Articles
Published Articles
Settings
TeamKB Outlook Interface
Administrative Settings
Access Control
Authors List
Problems List
Templates
Notification Options
Custom Fields
Web Access
Working with KB form
Creating a new KB article
Automatic Notifications
Replying to emails with KB articles
TeamKB Outlook Views
Searching and Reporting
TeamKB Web Access
How it works?
Requirements
Setups and Configurations
Step 1: Setting up an IIS web folder as virtual directory
Step 2: Set appropriate network permission to the IIS shared folder
Step 3: Extract/copy all KB Web Access application files to the IIS web folder
Step 4: Configure Web Acces specific settings in TeamKB add-in
Step 5: Write/update XML metadata files from TeamKB
Auto-update of Web KB articles