TeamKB for Outlook


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SupportCalls - Recent articles

	KB 1001: Benefits of using a helpdesk within Microsoft® Outlook® connected to Exchange
	KB 1002: Understand how SupportCalls system helps in the organization's CRM needs
	KB 1003: Service level agreements (SLA) and escalations in SupportCalls system
	KB 1004: Helpdesk best practice - Automating support case generation from incoming e-mail
	KB 1005: Understand how SupportCalls System supports SMS using HTTP gateway or Skype
	KB 1006: Understand how SupportCalls system supports making calls using attached phones or Skype
	KB 1007: Automatically add due date appointment and task in the concerned technician's mailbox
	KB 1008: Automatic assignment of appropriate technicians to newly created support cases
	KB 1009: Asset inventory tracking and management in SupportCalls system
	KB 1010: Enable existing callers to track their support requests online

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