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Screenshots

View a series of screenshots on TeamKB System in actions. 

The screenshots are arranged in thumbnails. To preview an enlarged image in a new window, click at the thumbnail. You can also find the link for more detail information on that particular screenshot.

 

Microsoft Outlook
Microsoft Outlook explorer view of the Team 'Published Articles' folder
 
 

 

 
Microsoft Outlook view of the TeamKB article form
 
 

 

 
Article selection dialog box for insertion into outgoing email
 
 
 
Outgoing email with selected KB article embedded as PDF attachment
 
 
 
 

 

 

 
SupportCalls administrative settings
TeamKB Authos list
 
 
 
TeamKB Problems list
 
 
 

 

Published Online Knowledge base articles
 

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SupportCalls - Recent articles
bullet KB 1001: Benefits of using a helpdesk within Microsoft® Outlook® connected to Exchange
bullet KB 1002: Understand how SupportCalls system helps in the organization's CRM needs
bullet KB 1003: Service level agreements (SLA) and escalations in SupportCalls system
bullet KB 1004: Helpdesk best practice - Automating support case generation from incoming e-mail
bullet KB 1005: Understand how SupportCalls System supports SMS using HTTP gateway or Skype
bullet KB 1006: Understand how SupportCalls system  supports making calls using attached phones or Skype
bullet KB 1007: Automatically add due date appointment and task in the concerned technician's mailbox
bullet KB 1008: Automatic assignment of appropriate technicians to newly created support cases
bullet KB 1009: Asset inventory tracking and management in SupportCalls system
bullet KB 1010: Enable existing callers to track their support requests online

more articles

 
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