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AssistMyTeam in the Press

Check out what is making news in AssistMyTeam SMB Solutions. You will also find what key business and technology publications have to say about us, our products and services.

 
Latest News
Team KB for Outlook V3 released with support for Office 2010
Date - 17th November 2010


AssistMyTeam SMB Solutions has released a new version (v3) of Team KB for Outlook, an add-on solution for Microsoft Outlook  that makes it very easy and effortless for your support team to document best practices and solutions to common problems and use them to reply to time-consuming and repeated queries from your end-users in a single click. The new version is now fully compatible with Office 2010.

URL - http://www.assistmyteam.net/TeamKB/

 

 

 

New version of 'Document Exporter for Outlook' supports conversion of attachments to PDF
Date - 8th November 2010


AssistMyTeam SMB Solutions has released a new version of 'Document Exporter for Outlook', an add-on solution for Microsoft Office Outlook 2007 and 2010 that makes it very easy and effortless to generate PDF, XPS and other document formats right out of your emails and attachments.
 

A new feature added in version 5 release is the support for converting attachments to PDF files. The conversion of attachments to PDF files works for all scenarios i.e., single or multiple mails export to PDF, merging multiple mails to a single PDF, forwarding single or merged emails as PDF etc.
 

The PDF output can be controlled in three ways:

  • Output to individual PDF - Each attachment can be converted to individual PDF file. The PDF files will be placed under a subfolder (eg. 'documentName_Attachments_PDF' assuming the PDF document of the email was saved as 'documentName.pdf').
     
  • Merge all attachments to a single PDF - All attachments can be merged to a single PDF. This single PDF file will be placed under a subfolder (eg. 'documentName_Attachments_PDF' assuming the PDF document of the email was saved as 'documentName.pdf'. The single PDF file that has all the merged attachments will have a name like 'Documents_mergedAttachments.pdf'). When multiple mails or appointments are merged and exported, all the attachments of each of the mail or appointment item would be converted and saved to the same subfolder (eg. 'MergedDocumentName_Attachments_PDF' assuming the document was saved as 'MergeDocumentName.pdf').
     
  • Append all attachments to the email PDF - All attachments can be appended to the PDF document of the mail item. This result PDF file will contain the email, as well as all the attachment files. If multiple mails or appointments are selected for a single merged PDF document, all the attachments of each of the mail or appointment item would also be merged to the PDF document.

Only attachments having the following extensions are supported for converting to PDF format.
docx, docm, doc, dot, dotx, dot, htm, html, mht, mhtl, rtf, txt, odt, wpd, wps
 

If the attachment is a PDF file, then it is directly outputted or merged along with the other attachments format.
Additionally, you can exclude PDF attachments from being included when a PDF email is forwarded.

URL - http://www.assistmyteam.net/DocumentExporter/

 

 

First commercial release of 'OLAP Statistics and Reporting for SharePoint'
Date - 4th October 2010


AssistMyTeam SMB Solutions has released the production version (2.0) of our popular business intelligence (BI) tool - OLAP Statistics and Reporting for SharePoint. With this release, now we have three series of BI tools - one each for Microsoft Access, Microsoft Outlook and Microsoft SharePoint. The first beta version of this product was released in March 2010 and since then, it has evolved with more advanced features and usability.


This OLAP tool works with Microsoft Windows SharePoint Service 2.0, 3.0 and 4.0 (SharePoint 2010), as well as with Microsoft Office SharePoint Server (All Versions). It consists of two portions - the OLAP Manager and the OLAP Statistics. With the OLAP Manager, you can enter the URL of your SharePoint site (eg. http://companyweb/) such that it would show up all the available lists in a hierarchical tree from which you can select a particular SharePoint list to configure for OLAP Cube. Alternatively, you can also enter the URL of the particular SharePoint list (eg. http://companyweb/Lists/Tasks/AllItems.aspx) to directly load the available fields in the grid for cube configuration. With either techniques, you can choose which SharePoint fields to include in the cube. You can also set aggregate function for the measure fields or define new derived fields such as a hierarchy or a calculated field.

 

When you click the 'Run Statistics' button, it would generate a cube, which will be loaded into the OLAP Statistics and Reporting tool. The OLAP Statistics client consists of grid and chart, pivots, cube structure tree where all the dimensions, hierarchies and measures are listed. Once a particular snapshot of the statistics is achieved, you can share or publish or export it to image, PDF, Excel, or print it. Other features include support for offline cubes, report views and more.
 

URL - http://www.assistmyteam.net/OLAPStatisticsSP/

 
 
8/30/2010 - SupportCalls System is now re-titled!


Due to our increasing product portfolio for helpdesk solutions (i.e., with the availability of personal and team edition, as well as with the soon to be launched helpdesk product for SharePoint), we have decided to re-title 'SupportCalls with Outlook'. The team edition of SupportCalls with Outlook will now be known as 'Team Helpdesk for Outlook', whereas the personal edition will be known as 'Personal Helpdesk for Outlook' respectively.

 

We will continue to use 'SupportCalls System' interchangeable with the new titles during the transitional period. The old product page will also function during the same period. But we will slowly progress towards complete re-branding to the new titles.
 

New URL for 'Team Helpdesk for Outlook'
http://www.assistmyteam.net/TeamHelpdesk/


New URL for 'Personal Helpdesk for Outlook'
http://www.assistmyteam.net/PersonalHelpdesk/

 

 

Archives
 
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11/17/2010 - Team KB for Outlook V3 released with support for Office 2010

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11/08/2010 - New version of 'Document Exporter for Outlook' supports conversion of attachments to PDF

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10/04/2010 - First commercial release of 'OLAP Statistics and Reporting for SharePoint'

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08/30/2010 - SupportCalls System is now re-titled!

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08/22/2010 - Project Reporter for Outlook (Team Edition) launched.

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08/07/2010 - SupportCalls Personal Edition released.

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07/07/2010 - SupportCalls Version 4 with support for Outlook 2010 released.

 

 
 
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