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Team Helpdesk for Outlook & SharePoint

Helpdesk system for support team, with seamless integration of Microsoft Outlook and SharePoint. Log, collaborate, analyze and assist in the resolution of issues. Auto-process incoming supports requests and send automated emails...

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1 How to fix the error 'One or more items in the folder you synchronized do not match.' 10
2 Workaround on Error 'For security reasons DTD is prohibited in this XML document' 29
3 Using Microsoft Azure database for storing Team Helpdesk Settings 39
4 Using SharePoint for storing Team Helpdesk Settings 31
5 Using Exchange/Outlook database for storing Team Helpdesk Settings 30
6 Using SQL Server database for storing Team Helpdesk Settings 32
7 Using MS Access database for storing Team Helpdesk settings 27
8 OLAP tool shows blank grid/chart 191
9 Behavior of helpdesk when multiple prefix code/IDs are present in subject of emails 291
10 Case ID sorting issues 739
11 How to cancel a case that was raised accidentally? 692
12 How to have stakeholders and other users involved passively on a case? 650
13 How to disable the Team Helpdesk Addin temporarily in Outlook 1051
14 Ways of granting 'Send on Behalf' permission on a mailbox 901
15 Case item on other's Outlook does not reflect the latest changes made 1133
16 Steps to relocate existing Team Helpdesk SP folders 1085
17 Problem with using Exchange/Outlook database option for production helpdesk 855
18 Adding more information (such as telephonic call details) to an existing case 998
19 Are they any steps to do w.r.t Team Helpdesk for SharePoint when migrating our Exchange server to newer version? 789
20 Can I use Team Helpdesk without Exchange? 886
21 I have registered Team Helpdesk for SharePoint. But every time I restart outlook, it prompts for license. 757
22 If I make a new ticket from a phone-call, there is no last email message. How to write an email to the caller? 841
23 Certain users can’t see the Ongoing Cases folder in their Outlook. 861
24 Can we have both Team Helpdesk Manager and Agent addins installed on the same machine? 842
25 Performance of Team Helpdesk on my Outlook is very sluggish. 869
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