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Team Helpdesk for Outlook & SharePoint

Helpdesk system for support team, with seamless integration of Microsoft Outlook and SharePoint. Log, collaborate, analyze and assist in the resolution of issues. Auto-process incoming supports requests and send automated emails...

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1 How to resize the case form in Outlook 213
2 How to fix the error 'One or more items in the folder you synchronized do not match.' 710
3 Workaround on Error 'For security reasons DTD is prohibited in this XML document' 359
4 Using Microsoft Azure database for storing Team Helpdesk Settings 309
5 Using SharePoint for storing Team Helpdesk Settings 360
6 Using Exchange/Outlook database for storing Team Helpdesk Settings 310
7 Using SQL Server database for storing Team Helpdesk Settings 336
8 Using MS Access database for storing Team Helpdesk settings 283
9 OLAP tool shows blank grid/chart 549
10 Behavior of helpdesk when multiple prefix code/IDs are present in subject of emails 659
11 Case ID sorting issues 1094
12 How to cancel a case that was raised accidentally? 1063
13 How to have stakeholders and other users involved passively on a case? 1024
14 How to disable the Team Helpdesk Addin temporarily in Outlook 1621
15 Ways of granting 'Send on Behalf' permission on a mailbox 1302
16 Case item on other's Outlook does not reflect the latest changes made 1614
17 Steps to relocate existing Team Helpdesk SP folders 1330
18 Problem with using Exchange/Outlook database option for production helpdesk 1283
19 Adding more information (such as telephonic call details) to an existing case 1305
20 Are they any steps to do w.r.t Team Helpdesk for SharePoint when migrating our Exchange server to newer version? 1159
21 Can I use Team Helpdesk without Exchange? 1298
22 I have registered Team Helpdesk for SharePoint. But every time I restart outlook, it prompts for license. 1103
23 If I make a new ticket from a phone-call, there is no last email message. How to write an email to the caller? 1206
24 Certain users can’t see the Ongoing Cases folder in their Outlook. 1204
25 Can we have both Team Helpdesk Manager and Agent addins installed on the same machine? 1196
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