Recent Knowledge Base Articles

  • Increase font size
  • Default font size
  • Decrease font size
Team Helpdesk for Outlook

ITIL guided helpdesk system for support team, with seamless integration of Microsoft Outlook. Log, collaborate, analyze and assist in the resolution of issues. Auto-process incoming supports requests and send automated emails or SMS alerts. Integrated knowledge base, asset tracking, SLA and OLAP statistics...

Title Filter     Display # 
# Article Title Hits
1 How to resize the case form in Outlook 220
2 How to fix the error 'One or more items in the folder you synchronized do not match.' 483
3 Using Microsoft Azure database for storing Team Helpdesk Settings 556
4 Using SharePoint for storing Team Helpdesk Settings 430
5 Using Exchange/Outlook database for storing Team Helpdesk Settings 527
6 Using SQL Server database for storing Team Helpdesk Settings 667
7 Using MS Access database for storing Team Helpdesk settings 469
8 OLAP tool shows blank grid/chart 675
9 Case item goes missing from the Ongoing/Resolved Cases folder after adding/updating an email or attachment 650
10 Behavior of helpdesk when multiple prefix code/IDs are present in subject of emails 768
11 why am I getting error 'Permission was denied on the object...' when starting Outlook? 1100
12 Case ID sorting issues 1281
13 How to cancel a case that was raised accidentally? 1224
14 How to have stakeholders and other users involved passively on a case? 1181
15 How to disable the Team Helpdesk Addin temporarily in Outlook 2687
16 Selective disabling of auto alerts to callers or technicians 1401
17 Ways of granting 'Send on Behalf' permission on a mailbox 1282
18 Case item on other's Outlook does not reflect the latest changes made 1431
19 Steps to relocate existing Team Helpdesk folders 1401
20 Problem with using Exchange/Outlook database option for production helpdesk 1587
21 Adding more information (such as telephonic call details) to an existing case 1462
22 Are there any steps to do w.r.t Team Helpdesk when migrating our Exchange server to newer version? 1251
23 Can I use Team Helpdesk without Exchange? 1272
24 I have registered Team Helpdesk. But every time I restart outlook, it prompts for license. 1318
25 If I make a new ticket from a phone-call, there is no last email message. How to write an email to the caller? 1352
  • «
  •  Start 
  •  Prev 
  •  1 
  •  2 
  •  3 
  •  4 
  •  5 
  •  Next 
  •  End 
  • »
Page 1 of 5