Recent Knowledge Base Articles

  • Increase font size
  • Default font size
  • Decrease font size
Team Helpdesk for Outlook

ITIL guided helpdesk system for support team, with seamless integration of Microsoft Outlook. Log, collaborate, analyze and assist in the resolution of issues. Auto-process incoming supports requests and send automated emails or SMS alerts. Integrated knowledge base, asset tracking, SLA and OLAP statistics...

Title Filter     Display # 
# Article Title Hits
1 How to fix the error 'One or more items in the folder you synchronized do not match.' 27
2 Using Microsoft Azure database for storing Team Helpdesk Settings 80
3 Using SharePoint for storing Team Helpdesk Settings 62
4 Using Exchange/Outlook database for storing Team Helpdesk Settings 72
5 Using SQL Server database for storing Team Helpdesk Settings 89
6 Using MS Access database for storing Team Helpdesk settings 63
7 OLAP tool shows blank grid/chart 210
8 Case item goes missing from the Ongoing/Resolved Cases folder after adding/updating an email or attachment 278
9 Behavior of helpdesk when multiple prefix code/IDs are present in subject of emails 348
10 why am I getting error 'Permission was denied on the object...' when starting Outlook? 683
11 Case ID sorting issues 782
12 How to cancel a case that was raised accidentally? 825
13 How to have stakeholders and other users involved passively on a case? 741
14 How to disable the Team Helpdesk Addin temporarily in Outlook 1862
15 Selective disabling of auto alerts to callers or technicians 984
16 Ways of granting 'Send on Behalf' permission on a mailbox 889
17 Case item on other's Outlook does not reflect the latest changes made 1005
18 Steps to relocate existing Team Helpdesk folders 1064
19 Problem with using Exchange/Outlook database option for production helpdesk 1121
20 Adding more information (such as telephonic call details) to an existing case 1060
21 Are there any steps to do w.r.t Team Helpdesk when migrating our Exchange server to newer version? 875
22 Can I use Team Helpdesk without Exchange? 931
23 I have registered Team Helpdesk. But every time I restart outlook, it prompts for license. 969
24 If I make a new ticket from a phone-call, there is no last email message. How to write an email to the caller? 923
25 Certain users can’t see the Ongoing Cases folder in their Outlook. 1069
  • «
  •  Start 
  •  Prev 
  •  1 
  •  2 
  •  3 
  •  4 
  •  5 
  •  Next 
  •  End 
  • »
Page 1 of 5