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Personal Helpdesk for Outlook

ITIL guided helpdesk system for individual support person, with seamless integration of Microsoft Outlook. Auto-process incoming supports requests and send automated emails or SMS alerts. Integrated knowledge base, asset tracking and OLAP statistics...

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# Article Title Hits
1 OLAP tool shows blank grid/chart 794
2 Performance of Personal Helpdesk on my Outlook is very sluggish. 1599
3 Automatically add due date appointment and task entries and enable Outlook reminders in the concerned technician's mailbox 2990
4 Asset inventory tracking and management in Personal Helpdesk System 3793
5 I inadvertently deleted one of the Personal Helpdesk subfolder in Outlook. How can I get a backup copy without re-installing the whole folders? 1880
6 Solution to “The form required to view this message cannot be displayed. Contact your administrator.” 2200
7 Outlook freezes when I navigate to the Personal Helpdesk Ongoing Cases folder. How can I fix it? 2519
8 How to assign a new case number to an existing case? 2781
9 "This is a marker file generated by the precompilation tool, and should not be deleted!" 14282
10 After customizing the support case form for Ongoing Cases folder, the case number always remains the same for every new case we create. How do I fix this? 3436
11 Personal Helpdesk failed to send out outgoing emails using a specified common account. How do I fix it? 3041
12 Office365 does not support public folder, then how to configure the Personal Helpdesk folder in outlook? 3494
13 Migrating Personal Helpdesk folders to a new location 2765
14 Personal Helpdesk add-in is installed, but does not show up in Outlook 2870
15 Is there any setting where I can set a particular mailbox (say, '') as the default account from which we send our support answers? 1835
16 Understanding Reporting variables: Elapsed duration, Response Duration, Resolution Duration, Open Duration 2373
17 How can I add/attach files to a case item in Outlook? 2569
18 How to upgrade the Outlook case form for the Ongoing/Resolved Cases folders with to newer version 3099
19 "The form required to view this message cannot be displayed" - How to fix it? 2030
20 How do I configure Customer Web Service (CWS) on IIS 7? 2984
21 How can I get an extended or fresh trial of Personal Helpdesk for Outlook? 2687
22 I received "The custom form cannot be opened. Outlook will use an Outlook form instead. The operation failed" 11467
23 Re-installing and updating the Outlook forms for Personal Helpdesk folders (i.e., Ongoing Cases, Resolved Cases, KB subfolders) 3758
24 Understand how Personal Helpdesk System supports making calls using attached phones or Skype 2573
25 Understand how Personal Helpdesk System supports SMS using HTTP gateway or Skype 4273