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Personal Helpdesk for Outlook
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ITIL guided helpdesk system for individual support person, with seamless integration of Microsoft Outlook. Auto-process incoming supports requests and send automated emails or SMS alerts. Integrated knowledge base, asset tracking and OLAP statistics...

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1 OLAP tool shows blank grid/chart 181
2 Performance of Personal Helpdesk on my Outlook is very sluggish. 901
3 Automatically add due date appointment and task entries and enable Outlook reminders in the concerned technician's mailbox 2089
4 Asset inventory tracking and management in Personal Helpdesk System 2607
5 I inadvertently deleted one of the Personal Helpdesk subfolder in Outlook. How can I get a backup copy without re-installing the whole folders? 1383
6 Solution to “The form required to view this message cannot be displayed. Contact your administrator.” 1621
7 Outlook freezes when I navigate to the Personal Helpdesk Ongoing Cases folder. How can I fix it? 1784
8 How to assign a new case number to an existing case? 1906
9 "This is a marker file generated by the precompilation tool, and should not be deleted!" 10544
10 After customizing the support case form for Ongoing Cases folder, the case number always remains the same for every new case we create. How do I fix this? 2523
11 Personal Helpdesk failed to send out outgoing emails using a specified common account. How do I fix it? 2307
12 Office365 does not support public folder, then how to configure the Personal Helpdesk folder in outlook? 2520
13 Migrating Personal Helpdesk folders to a new location 1834
14 Personal Helpdesk add-in is installed, but does not show up in Outlook 1923
15 Is there any setting where I can set a particular mailbox (say, 'Support@mycompany.com') as the default account from which we send our support answers? 1197
16 Understanding Reporting variables: Elapsed duration, Response Duration, Resolution Duration, Open Duration 1608
17 How can I add/attach files to a case item in Outlook? 1717
18 How to upgrade the Outlook case form for the Ongoing/Resolved Cases folders with to newer version 2116
19 "The form required to view this message cannot be displayed" - How to fix it? 1492
20 How do I configure Customer Web Service (CWS) on IIS 7? 2145
21 How can I get an extended or fresh trial of Personal Helpdesk for Outlook? 1931
22 I received "The custom form cannot be opened. Outlook will use an Outlook form instead. The operation failed" 6937
23 Re-installing and updating the Outlook forms for Personal Helpdesk folders (i.e., Ongoing Cases, Resolved Cases, KB subfolders) 2777
24 Understand how Personal Helpdesk System supports making calls using attached phones or Skype 1651
25 Understand how Personal Helpdesk System supports SMS using HTTP gateway or Skype 2686