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Issue Tracker for Outlook and SharePoint

An add-in for Microsoft® Outlook® that enables support team to raise trouble tickets from Outlook emails to one or more SharePoint® lists, in a single click or, on the fly through automation.

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# Article Title Hits
1 Technicians assigned from Outlook ticket form show up as empty in SharePoint ticket items. 637
2 How to use Reject Workflow in Issue Tracking 708
3 Workaround on Error 'For security reasons DTD is prohibited in this XML document' 858
4 OLAP tool shows blank grid/chart 986
5 Sender name does not get populated in SharePoint ticket 2175
6 Prevent the Issue Tracker toolbar from displaying in the default/home tab 2147
7 Workaround for "Cannot execute a program" error message 5687
8 Performance on my Outlook with Issue Tracker addin is very sluggish. 1653
9 The 'Microsoft.ACE.OLEDB.12.0' provider is not registered on the local machine. 1685
10 Removing the HTMLBody mandatory field from mapping 2141
11 How can I see the ticket ID of the published ticket items in SharePoint? 2214
12 How can I see the ticket ID of the processed emails in my Inbox (Outlook)? 1988
13 Configuring the outgoing account to use for automated alerts and replies in Issue Tracker add in. 2108
14 Automatic embedding of existing ticket conversation information when making a reply to the caller from Outlook (in My Tickets and Search panels) 1653
15 Various ways of assigning technicians to a new ticket 1940
16 Forwarding a copy of the support request email to the assigned technician if the ticket was raised by another technician or manager 1543
17 How to set Issue Tracker to send out auto alert emails from multiple mailboxes? 2272
18 Fix to 'The attempted operation is prohibited because it exceeds the list view threshold enforced by the administrator' 1063
19 Fix to 'Microsoft.SharePoint.SoapServer.SoapServerException' error when searching tickets or accessing 'My Tickets' panel in Outlook 2126
20 Implementing parallel and independent Issue Tracker settings for 2 or more Teams/Departments 2105
21 Wrong OS or OS version for application 9615
22 How can I prefill other information before raising a ticket from the email? 3457
23 The Issue Tracker toolbar is no longer visible, though it is installed. 2279
24 When I mark a ticket as resolved in SharePoint using a web browser, it does not send notification. 2879
25 How can I prevent Issue Tracker from adding the technician into the Outlook view of my Inbox? 2694
26 A user after changing the password in Active Directory (AD) can't raise new tickets. Instead, it shows an error about invalid username or password. How do I fix it? 3609
27 Issue Tracker failed to send out outgoing emails using a specified common account. How do I fix it? 2899
28 When I enter the site URL into the Issue Tracker admin panel to connect to the SharePoint site, it is not authenticating and keeps coming up with the credentials logon. What am I doing wrong? 3945
29 When I enter the site URL into the Personal Issue Tracker admin panel to connect to the SharePoint site, it is not authenticating and keeps coming up with the credentials logon. What am I doing wrong? 2251
30 How can I get an extended or fresh trial of Team Issue Tracker? 3708
31 I have enabled due date lapsed notification still I m not getting any emails. What am I missing? 2729
32 How can I work with tickets that assigned to me, from my Outlook? What advantages do I get over updating the tickets directly from SharePoint site? 3356
33 Can I export the Tickets summary report to excel? 4020
34 I see some placeholder variables in the Summary reports, such as 'Open Duration', 'Resolution Duration' and 'Elapsed duration'. What are these and how are they computed? 1955
35 I have defined some custom fields under Team Settings menu. However, in the ticket form in Outlook, no custom fields are displayed. Instead it shows "There are no custom fields defined or mapped for this list". What am I doing wrong? 2111
36 Our helpdesk policy dictates that due date of the ticket should be set later on, after the ticket has been raised. Is there a mechanism in Issue Tracker where new ticket gets the due date field as empty? 2048
37 In the ticket form in Outlook, I am unable to input a time spent value. It shows a message "To enable input of Time Spent value, map the 'TimeSpent' field to a SharePoint field". What am I missing? 2554
38 What are the various email notification options available in Issue Tracker? 3965
39 I have composed new KB articles on the SharePoint list. But how do we actually make use of it, in Outlook? 2995
40 I have raised a ticket from an email. However, the ticket item in SharePoint list got deleted. Can I raise another ticket from the same email? 3142
41 I have to manually click the 'Add Reply to Ticket #[Ticket Number]' button to update new email replies to an existing ticket. Is there a mechanism to automate this functionality in Issue Tracker? 2381
42 I have a mailbox and I want Issue Tracker to monitor and process only emails that are related to existing tickets. And leave the new emails intact. Is this functionality possible? 2225
43 How can I configure Issue Tracker to automatically raise tickets from new incoming emails without needing my input? 2965
44 How do I set Issue Tracker to automatically take a default problem category, type and status on newly generated tickets? 2574
45 Can I let Issue Tracker to set due date of new tickets based on my specified days ahead? 2887
46 Does Issue Tracker support moving the processed emails in Outlook to another folder? 2311
47 Can I define custom fields that take a simple text or date/time or yes/no data type, and which I can use to enter value when raising ticket to SharePoint? 3845
48 I want all the outgoing email replies from the helpdesk to be sent from a common account. Is that possible in Issue Tracker? 2960
49 I want the technicians to be able to add their own problem and status value instead of limiting it from a few pre-defined values in Outlook and SharePoint. How can I achieve it? 2194
50 What is Tracking Code, and what is its use? 4077