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An add-in for Microsoft Outlook that enables you to use KB articles stored on your Exchange folders to reply to support emails in Outlook seamlessly

Personal Knowledgebase add-in helps transform your Outlook into a knowledge base by storing KB articles in Outlook folders and re-using it to reply to support queries from your customers. Without requiring switching back and forth between Outlook and other media, you can now easily browse through articles grouped by categories and types, or make use of the search functionality to locate a relevant KB article, and insert it to the outgoing email reply as PDF file attachment, or embedded inline content directly from within Outlook.


With Personal Knowledgebase, you can leverage the information stored on Outlook folders, to reduce frequency of customer support requests, improve staff productivity and save time that would otherwise have been wasted in searching for information across disparate systems such as paper documents, all inside Outlook.

Highlights: (Latest version: v4.1 released on 3rd March 2018 - release note)


Seamless integration with Microsoft Outlook1


Centralize sharing of knowledge and documents - KB articles are stored in shared or public folders of your Exchange server.


Use any number of Outlook folders as source repositories for storing KB articles


No server installation or configuration - Only a simple client install


Centralized administration, configuration and deployment of KB configurations and logic for all workgroup users.


Find relevant KB article fast - Keywords search options from within Outlook


Grouping of KB articles in multi-tier categories and types for easy locating of relevant article effortlessly in Outlook


Use your existing Exchange folder permissions to grant/deny access to the KB articles


Custom define the fields you wish to track within the knowledge base


Preserves the original formatted content, embed images and files attachments of the chosen KB article, if any, when inserting it to email reply in Outlook


Insert chosen KB article as file attachment in the following document formats:
- Adobe Portable document (.pdf)
- Outlook Message (.msg)
- XML Paper Specification document (.xps)
- Microsoft® Word document (.doc)
- Web-archive Single Page (.mht)


Insert chosen KB article as inline content into the email reply


Support for Office 2016 and Office 365

1 Outlook 2010, Outlook 2013, Outlook 2016 (both 32-bit and 64-bit)

Have any questions?
Email us: support@assistmyteam.net

Works with



30 days trial

Extendable to another
15 days on request
Languages supported

Download brochure (PDF)

New Page 1
Subscription License is valid for the subscribed term only. Technical assistance and upgrades are free for the subscribed term
Perpetual License is valid life-time. However, technical assistance and free upgrades are bound to the validity of the Support and Maintenance Contract

Free license for Academic Institutions (Schools, Colleges and Universities) - Learn More...
50% discount for non-profit, non-academic organizations (e.g., Charitable trusts, hospitals,). Learn More...

Purpose of this add-on

You frequently find yourself trying to solve the same issue over and over. Your end-users send you emails on similar issues repeatedly. And if you are already aware of the solution, typically, you will try to compose the solution or if you have vague recollection of it, you would try to navigate to your existing document libraries, past emails etc. Just consider how much time and effort you had wasted in trying to find the right information at the moment of need, not to mention the delayed response to the support request. You wish you could share your knowledge on a centralized information system with other team members so that everyone has the same understanding and are communicating the same message when asked about specific issues.

Many IT managers resort to using existing emails in Inboxes and other Exchange folders to document best practices and solutions to common problems, in the form of KB articles, because of the easy accessibility and collaborative capability. So, when a support request email is received in Outlook, support staffs would generally go to these folders and browse or search through the tier of KB articles. If a relevant article is found, either the staff would rewrite the solution from scratch into the email, or copy the contents from article item to the email reply, in a crude fashion. Moreover, the frequent switching back and forth between the email and KB folders tends to loosen the focus of the support staff, leaving him/her frustrated. Evidently, organizations and teams that leverage Exchange folders as a knowledge base would need to reinvent the wheel and implement an efficient way of importing folder based article or document, to outgoing email reply.

Personal Knowledgebase is designed to bridge this gap between your Outlook and Exchange folders where all your knowledge base articles are stored, such that you can effortlessly locate a KB article relevant to an issue from within Outlook itself, and insert it into an outgoing email reply in a single click. All these and more making sure, the outgoing email retains all the actual files and the original formatting of the selected KB article. No more frequent switching between Outlook folders, no more copy-paste job etc.


Why implement a knowledge base?

Factors that demand for a knowledge management system for your organization:
bullet Rising rate of innovation and increasing competition in marketplaces
bullet To replace informal knowledge with format methods, especially, when the organization is under-staffed
bullet Competitive pressures reduce the size of workers that holds valuable business knowledge.
bullet To help new workers to experience and acquire knowledge in the shortest time.
bullet Early retirements and increasing mobility of the work force lead to loss of knowledge.
bullet Need to manage increasing complexity as business operations become globalized.
bullet Changes in strategic direction may result in the loss of knowledge in a specific area.
bullet Retaining knowledge when employees leave or change positions

As most of our work is information based, it is imperative that organizations maintain a structured library of information and solutions, such that, the knowledge system provides access to right information, at the right time, to the right workers in need. In short, knowledge and information have become the medium in which business problems occur. As a result, managing knowledge represents the primary opportunity for achieving substantial savings, significant improvements in human performance, and competitive advantage

Copyright © 2018 AssistMyTeam. All rights reserved.

Looking for a Knowledge base system for team based on Outlook and Exchange folders?

Team Knowledgebase
for Outlook

Designed for team to document solutions to frequently asked questions in the form of KB articles stored in Exchange folders, to be used later on for replying to emails in Outlook.


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